Why Questar?

Industry Leader
Over twenty years ago Questar was among a few pioneering companies who began to specialize exclusively in the field of customer satisfaction, assisting companies in creating and managing satisfaction monitoring systems and helping improve service at the front line. We contribute to the research and science of satisfaction measurement, and as always, continue to be the industry leader by using technology to improve the ways in which we communicate with consumers and clients alike. Today, we serve some of the biggest and best-known names in the restaurant, retail, hospitality, airline, and automotive industries.

Research Innovators
The academic credentials of our talented staff of professionals is impressive, ranging from industrial/organizational psychology and applied sociology to organizational communication and marketing research. But our ability to do world class research is not just dependent on the professional credentials and expert knowledge of our analysts and researchers. We understand the multi-unit and front-line service environment, the 'science' of active service management, and the need to seek and provide findings in a context that's understandable and useable by our clients. It's a defining element of the Questar difference.

Consulting Expertise
Each Questar project team includes professionals who have had practical, hands-on experience managing service related functions ranging from Operations to Marketing- people like you. It is this 'full circle view' - Researcher, Analyst, Practitioner, and Consultant - that results in the clarity and accuracy of findings and solutions that Questar brings to our clients time and time again.


Capacity & Technology
When demanding data collection challenges are at hand, Questar is the heavyweight solution. Our capacity for collecting data of all types through all channels is unsurpassed. Our system redundancies and emergency backup systems are state of the art, assuring that customer and client alike have survey access and results reporting available 24/7, 365 days a year. In addition, our information is secure using industry standard data security protocols and firewall protection.

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